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| Wallet Backup - Every time a "New Z (Private) address" is generated, more than 100 T (Transparent) addresses are generated or if a key is imported, the wallet.dat file should be backed up. |
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1 |
- Close the wallet application if it is running
- Open the Finder application
- Click on the Go menu item at the top, click on "Go to Folder..." or press Shift+Command+G
Enter the following:
~/Library/Application Support/Zen/
- Copy the wallet.dat file to a secure location, such as an encrypted thumb drive
- How to create an encrypted thumb drive in Mac OS using Disk Utility
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- Close the wallet application if it is running
- Open the Files application
- Click the Files icon in the Favorites menu
Press Ctrl + L keys and enter the following:
- Copy the wallet.dat file to a secure location, such as an encrypted thumb drive
- How to create an encrypted thumb drive in Linux using Disks Utility
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- Close the wallet application if it is running
- Open the Run application
- Click start and type run (Windows 10) or press Windows Key + R
Enter the following:
Copy the wallet.dat file to a secure location, such as an encrypted thumb drive - How to create an encrypted thumb drive on Windows 10 Pro with BitLocker
- How to create an encrypted thumb drive using VeraCrypt
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| Wallet Upgrade |
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2 | |
- Close the wallet application if it is running
- Launch Terminal
Update the apt cache Install zen, this will upgrade the zend daemon if a new version is available
sudo apt-get install zen -y
Install GUI Wallet
sudo apt-get install zencash-desktop-gui-wallet -y
Launch HorizenWallet
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- Close the wallet application if it is running
- Remove any existing shortcuts
- Desktop shortcuts
- Right click the existing desktop shortcut
- Select `Delete`
- Start menu shortcuts
- Open the start menu
- Right click the shortcut
- Select `Unpin from Start`
- Go to github repository https://github.com/HorizenOfficial/zencash-swing-wallet-ui/releases/tag/0.90.2
- Follow instructions per
Installing the Horizen Desktop GUI Wallet on Windows
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| Wallet Troubleshooting - Common Errors & Solutions |
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3 | Error:A general unexpected critical error has occurred: error: couldn't connect to server: unknown (code -1) (make sure server is running and you are connecting to the correct RPC port) See the console output for more detailed information! | Error:A general unexpected critical error has occurred: error: couldn't connect to server: EOF reached (code 1) (make sure server is running and you are connecting to the correct RPC port) See the console output for more detailed information! | Symptom:
Balances are shown incorrectly with 100% synced blockchain. |
4 |
- Backup the wallet.dat, using the instructions in the Wallet Backup instructions above
- Launch Terminal
- From the Finder Open the Utilities Folder
- Open Terminal
- Re-Scan your blockchain
Paste/Enter the following into your terminal
/Applications/HorizenDesktopGUIWallet.app/Contents/app/zend --rescan
- Press 'Ctrl + C' to exit the zend daemon after re-scanning is complete
- Open your HorizenWallet and it should load
- Note the progress of the Blockchain synchronization in the lower right hand corner
- If this does not solve your error, continue to the next step
- Obtain a copy of the debug.log and attach it to a ticket on support.horizen.io
- debug.log - Full Client Swing Wallet - Troubleshoot
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- Backup the wallet.dat, using the instructions in the Wallet Backup instructions above
- Launch Terminal
- Re-Scan your blockchain
Paste/Enter the following into your terminal - Press 'Ctrl + C' to exit the zend daemon after re-scanning is complete
- Open your HorizenWallet and it should load
- Note the progress of the Blockchain synchronization in the lower right hand corner
- If this does not solve your error, continue to the next step
- Obtain a copy of the debug.log and attach it to a ticket on support.horizen.io
- debug.log - Full Client Swing Wallet - Troubleshoot
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- Backup the wallet.dat, using the instructions in the Wallet Backup instructions above
- Launch command prompt
- Hit 'Windows Key + R', type 'cmd' and hit <enter>
Change directories to the location noted earlier using the 'cd' command
cd C:\Program Files\HorizenDesktopGUIWallet\app
- Re-Scan your blockchain
Paste/Enter the following into your terminal - Press 'Ctrl + C' to exit the zend daemon after re-scanning is complete
- Open your HorizenDesktopGUIWallet and it should load
- Note the progress of the Blockchain synchronization in the lower right hand corner
- If this does not solve your error, continue to the next step
- Obtain a copy of the debug.log and attach it to a ticket on support.horizen.io
- debug.log - Full Client Swing Wallet - Troubleshoot
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