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rootSecure and Super Nodes


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  • Gathering node information (required for troubleshooting / analysis by the team)
  • Contacting the team in Discord
  • Where and how to raise a zenhelp ticket

    NOTE: The Horizen team will support nodes that have been configured using the official setup guide. Deviations and bespoke installations will be supported on a 'best endeavours' basis. Additionally, you may find that other members of the community (specifically in the Discord channel) are able to provide support, depending on their area of expertise.



DescriptionCommand
1

Info required - use the commands listed to gather information regarding your node, this will aid the team when reviewing and responding to the issue raised;


  • Installation - identify docker, ESXi, or other form of container used
  • OS - Linux Distribution and version
  • FQDN, Node ID, IP address
  • Node tracker - log
  • zend - debug.log
  • Discord nickname (enable the team to reach you in Discord for real-time investigation)

Identify your Linux distribution, version, architecture, and cpu info

Code Block
uname -r
lsb_release -a
dpkg --print-architecture
cat /proc/cpuinfo


FQDN, Node ID (replace "secure" with "super" for super node)

Code Block
cat ~/nodetracker/config/config.json | jq -r '.secure.fqdn'
cat ~/nodetracker/config/config.json | jq -r '.secure.nodeid'


IP address - ipv4

Code Block
curl v4.ident.me && echo


IP address - ipv6

Code Block
curl v6.ident.me && echo


Node Tracker - log (this will generate a file 'trackerlog.txt' which can be uploaded on your support ticket)

Code Block
sudo journalctl --no-pager -u zentracker > ~/trackerlog.txt


zend - debug.log (this will generate a file 'debug.log.txt' which can be uploaded on your support ticket)

Code Block
cat ~/.zen/debug.log > ~/debuglog.txt


zend - last 100 lines of debug.log

Code Block
tail -100 ~/.zen/debug.log


2

Raising a zenhelp ticket is as simple as registering at support.horizen.global and creating a ticket with the details of your issue and the information gathered above


3The Horizen team and a large community are available within the Discord channel #node_tech_support


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