Description | Command | ||||||||
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1 | Info required - use the commands listed to gather information regarding your node, this will aid the team when reviewing and responding to the issue raised;
| Identify your Linux distribution, version, architecture, and cpu info
FQDN, Node ID (replace "secure" with "super" for super node)
IP address - ipv4
IP address - ipv6
Node Tracker - log (this will generate a file 'trackerlog.txt' which can be uploaded on your support ticket)
zend - debug.log (this will generate a file 'debug.log.txt' which can be uploaded on your support ticket)
zend - last 100 lines of debug.log
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2 | Raising a zenhelp ticket is as simple as registering at support.horizen.global and creating a ticket with the details of your issue and the information gathered above | ||||||||
3 | The Horizen team and a large community are available within the Discord channel #node_tech_support |