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support, depending on their area of expertise.
DescriptionCommand1

Info required - use the commands listed to gather information regarding your node, this will aid the team when reviewing and responding to the issue raised;

Installation - identify docker, ESXi, or other form of container used

OS - Linux Distribution and version

FQDN, Node ID, IP address

Node tracker - log

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root	安全节点+超级节点搭建教程

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Gathering node information (required for troubleshooting / analysis by the team)

Contacting the team in Discord

Where and how to raise a zenhelp ticket
NOTE: The Horizen team will support nodes that have been configured using the official setup guide. Deviations and bespoke installations will be supported on a 'best endeavours' basis. Additionally, you may find that other members of the community (specifically in the Discord channel) are able to provide

收集节点信息（由团队进行故障排除/分析）
联系Discord团队成员
在哪里以及如何使用zenhelp获得帮助
注意：Horizen团队技术支持以官方指南为准。偏差安装和非官方安装只能“尽最大努力”的基础上得到支持。此外，您可能会得到社区内其他成员（特别是在Discord频道中）的技术支持，具体取决于他们的专业领域。

The Horizen team and a large community are available within the Discord channel

描述

指令

1

需要提供给团队的信息 - 使用下面列出的命令，并收集有关您的节点的信息，这将有助于团队在审核和回答您所提出的问题;

安装 - 识别docker，ESXi或其他形式的容器
操作系统 - Linux系统和版本
FQDN，节点ID，IP地址
节点跟踪器 - log日志
zend - debug.log
Discord nickname (enable the team to reach you in Discord for real-time investigation)

Identify your Linux distribution and version:

Discord昵称（使团队能够通过Discord与您联系进行实时调查）

确定您的Linux系统和版本：

Code Block
uname -r lsb_release -a

FQDN, Node ID (replace "secure" with "super" for super node)


dpkg --print-architecture
cat /proc/cpuinfo

FQDN，节点ID（超级节点需要把“secure”替换成“super”）

Code Block
cat ~/nodetracker/config/config.json \| jq -r '.secure.fqdn' cat ~/nodetracker/config/config.json \| jq -r '.secure.nodeid'

IP address 地址- ipv4

Code Block
curl v4.ident.me && echo

IP address 地址- ipv6

Code Block
curl v6.ident.me && echo

Node Tracker - log (this will generate a file 节点跟踪器 - 日志log（这将生成一个文件'trackerlog.txt' which can be uploaded on your support ticket)，可以上传到您在服务帮助台所提交的问题中）

Code Block
sudo journalctl --no-pager -u zentracker > ~/trackerlog.txt

zend - debug.log (this will generate a file log（这将生成一个文件'debug.log.txt' which can be uploaded on your support ticket)，可以上传到您在服务帮助台所提交的问题中）

Code Block
cat ~/.zen/debug.log > ~/debug.log.txt

2

Raising a zenhelp ticket is as simple as registering at 获得帮助非常简单，去support.horizen.global and creating a ticket with the details of your issue and the information gathered above 注册并提交你的问题，填写您问题的详细信息和上面所收集的信息

3

Horizen团队在Discord频道内提供大型社区支持

#node_tech_support

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	友情链接
	友情链接
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