- Gathering node information (required for troubleshooting / analysis by the team)
- Contacting the team in Discord
- Where and how to raise a zenhelp ticket
NOTE: The Horizen team will support nodes that have been configured using the official setup guide. Deviations and bespoke installations will be supported on a 'best endeavours' basis. Additionally, you may find that other members of the community (specifically in the Discord channel) are able to provide support, depending on their area of expertise.
| Description | Command | |
|---|---|---|
| 1 | Info required - use the commands listed to gather information regarding your node, this will aid the team when reviewing and responding to the issue raised;
| Identify your Linux distribution and version: uname -r lsb_release -a FQDN, Node ID (replace "secure" with "super" for super node) cat ~/nodetracker/config/config.json | jq -r '.secure.fqdn' cat ~/nodetracker/config/config.json | jq -r '.secure.nodeid' IP address - ipv4 curl v4.ident.me && echo IP address - ipv6 curl v6.ident.me && echo Node Tracker - log (this will generate a file 'trackerlog.txt' which can be uploaded on your support ticket) sudo journalctl --no-pager -u zentracker > ~/trackerlog.txt zend - debug.log (this will generate a file 'debug.log.txt' which can be uploaded on your support ticket) cat ~/.zen/debug.log > ~/debug.log.txt |
| 2 | Raising a zenhelp ticket is as simple as registering at support.horizen.global and creating a ticket with the details of your issue and the information gathered above | |
| 3 | The Horizen team and a large community are available within the Discord channel #node_tech_support |
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