Info required - use the commands listed to gather information regarding your node, this will aid the team when reviewing and responding to the issue raised;
NOTE: The Horizen team will support nodes that have been configured using the official setup guide. Deviations and bespoke installations will be supported on a 'best endeavours' basis. Additionally, you may find that other members of the community (specifically in the Discord channel) are able to provide support, depending on their
- 收集节点信息（由团队进行故障排除/分析）
- 联系Discord团队成员
- 在哪里以及如何使用zenhelp获得帮助
注意：Horizen团队技术支持以官方指南为准。 偏差安装和非官方安装只能“尽最大努力”的基础上得到支持。 此外，您可能会得到社区内其他成员（特别是在Discord频道中）的技术支持，具体取决于他们的专业领域。
| 描述 | 指令 | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 需要提供给团队的信息 - 使用下面列出的命令，并收集有关您的节点的信息，这将有助于团队在审核和回答您所提出的问题;
| 确定您的Linux系统和版本：
FQDN, Node ID (replace "secure" with "super" for super node) FQDN，节点ID（超级节点需要把“secure”替换成“super”）
IP address 地址- ipv4
IP address 地址- ipv6
Node Tracker - log (this will generate a file 节点跟踪器 - 日志log（这将生成一个文件'trackerlog.txt' which can be uploaded on your support ticket)，可以上传到您在服务帮助台所提交的问题中）
zend - debug.log (this will generate a file log（这将生成一个文件'debug.log.txt' which can be uploaded on your support ticket)，可以上传到您在服务帮助台所提交的问题中）
| ||||||||||||
| 2 | Raising a zenhelp ticket is as simple as registering at 获得帮助非常简单，去support.horizen.global and creating a ticket with the details of your issue and the information gathered above 注册并提交你的问题，填写您问题的详细信息和上面所收集的信息 | |||||||||||||
| 3 | The Horizen team and a large community are available within the Discord channel Horizen团队在Discord频道内提供大型社区支持 |
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